CONFLICT AND CONFLICT RESOLUTION

As we learned in the previous classes communicating right in workplace is very important  in order to avoid conflicts. Conflicts can occur every time even when you are not aware of it. Usually conflicts are a result of a bad communication or misunderstanding. But not communicating at all can make a conflict even bigger, more serious and harder to resolve. Conflicts in the workplace usually occur between coworkers who are interdependent , who are angry to each other or act in different ways that cause problem for the company.
Resolving a conflict is a very hard job. But if we use some of the options that help us during this process then we can be successful. Mediation is one of the first steps to resolving a conflict. The mediator is not there to find the guilty one or the fault the mediator is there to find a resolution which will be on advantage of the sides involved in the conflict. Before trying to resolve the conflict the mediator should analyse the conflict and the context, plan the way of resolving and than choose the right option to mediate. While trying to resolve a conflict, depending on the situation, the mediator should know which option to use, whether to hold a meeting with all the sides or meet them one by one. Meeting one by one is a good chance for the people involved in the conflict to manipulate and give information that are on their advantage while on the other way they have to tell the truth and thus finding the solution becomes easier.
If you are personally  involved in a conflict try always to be the mediator yourself. Don't let the conflict grow because it will be harder to solve it and it may bring big consequences.